Thank you for calling Lakeshore Family Health. This is Berry, the clinic’s virtual assistant. How can I help?
Hi, can I see Dr. Patel next week? It’s about my blood pressure.
Dr. Patel has Wednesday at 10:30 or Thursday at 2:15. Which suits you?
Wednesday works.
AI receptionist for clinics
Berry answers your clinic’s phone, books the visit and gets urgent calls to your team.
In English or French, at 8 am or 8 pm.
What Berry handles
Bookings, urgent symptoms, refills and new patients. Every call ends with a clear next step for your team.
Appointments01
Berry offers open times from Accuro or your Scribeberry schedule, confirms who’s calling and books the visit. Moves and cancellations too.
“Can I see Dr. Patel next week?”
CallerCan I see Dr. Patel next week? It’s about my blood pressure.
BerryOf course. Is this a follow-up visit?
Berry asks what the visit is for and who the patient would like to see.
Urgent calls02
Emergency symptoms get one clear instruction: hang up and call 911. Urgent symptoms go straight to your on-call team by text. This can’t be turned off.
“I have crushing chest pain.”
CallerI have crushing chest pain and my arm feels numb.
Chest pain, trouble breathing, stroke signs and other emergency symptoms are recognised at any point in the call.
Refills & messages03
Berry records the medication, dose and pharmacy, then puts an approval card in front of the provider. It never promises a refill or reads out results.
“I need my metformin refilled.”
BerryI can help with that. Can I have your full name and date of birth?
CallerTom Kowalski, March 3rd, 1961.
Berry confirms the patient’s full name and date of birth.
New patients04
Berry takes a new patient’s details and texts them your intake form, so the history is waiting when they arrive.
“Are you taking new patients?”
CallerAre you taking new patients?
BerryYes, Dr. Osei is welcoming new patients. I can take a few details to get you started.
Berry answers from the clinic details you’ve approved.
Example calls use fictional patients and clinics.
Privacy & securityThe Front Desk
Your team sees what Berry handled and what’s waiting on them. No voicemail to dig through.
Urgent calls, refills and new patients are saved to Scribes with the transcript and a written note. You choose which call types.
Ready when you are
Set Berry up from your website, hear it on your own phone, then publish. Nothing goes live until you say so.
Point Berry at your website or Google listing, or upload a photo or PDF. Check what it found and change anything.
Pick a voice, write your greeting and choose what Berry handles, from conservative to fully autonomous.
Berry calls your cell so you can play the patient. Test calls don’t count toward your minutes.
Busy lines. Late nights.
Choose when Berry picks up: every call, only when the desk is busy or closed, or only outside open hours.
Keep your clinic number and forward it, or get a new Berry number. When a caller asks for someone, Berry rings your staff in Scribeberry first.
Transcripts and notes are stored in Canada.Simple pricing
No per-seat subscription. You pay for the minutes Berry is on the phone, so a quiet month costs less.
minutes of patient calls
CAD per minute on a call
Set a monthly limit. Pause anytime.
$0.20 per minute above 3,000 minutes in a month. Calls under 15 seconds aren’t billed. A dedicated Berry line is $5 a month. Available on Scribeberry Pro and clinic plans.
The AI receptionist, in brief
Berry is Scribeberry’s AI receptionist for clinics. It answers the clinic phone in English or French, answers common questions, books and moves appointments, takes refill requests and messages, sends new patients the intake form, transfers callers to staff, and tells anyone with emergency symptoms to call 911 while it alerts your team. Every call lands on the Front Desk with a transcript and a written note.
Meet Berry, the clinical agentBerry answers questions about your clinic, books, moves and cancels appointments, takes messages and refill requests, sends new patients your intake form by text, transfers callers to staff, and handles calls from pharmacies, hospitals and other clinics. You choose which of these are on, and whether Berry books directly or sends requests to your team to approve.
Safety checks are always on and can’t be turned off. If a caller describes emergency symptoms such as chest pain, trouble breathing or signs of a stroke, Berry tells them to hang up and call 911 or go to the nearest emergency department, then texts your on-call team. Berry never gives medical advice or reads out test results.
Yes. Berry introduces itself as the clinic’s virtual assistant, and if anyone asks whether they’re speaking with a person, it says it’s the clinic’s virtual assistant.
Yes. Forward your clinic number to Berry for every call, only when the desk is busy or after hours, or only outside open hours. Or get a new Berry number.
Berry books into Accuro once it’s connected, using live open times, or into the Scribeberry schedule. You set the visit types, which providers can be booked by phone, and whether new patients can book.
Your first 200 minutes of patient calls are free, and test calls don’t count. After that it’s $0.22 CAD per minute Berry is on a call, $0.20 above 3,000 minutes in a month, and calls under 15 seconds aren’t billed. A dedicated Berry line is $5 a month. You set a monthly spending cap and can pause Berry anytime. The receptionist is available on Scribeberry Pro and clinic plans.
Point Berry at your website or Google listing, or upload a photo or PDF, and it drafts your clinic details for you to check. Choose a voice and greeting, pick what Berry handles, connect your calendar, then have Berry call your cell so you can play the patient. Nothing goes live until you publish.
Your front desk, with a helping hand
Start with 200 free minutes. Hear it on your own phone first.
