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PIA service terms

PRIVACY IMPACT ASSESSMENT SERVICE — TERMS AND CONDITIONS
Version 1.0 — Effective March 2026

By completing payment, you ("Client") agree to be bound by the following terms:

1. NATURE OF SERVICE
Scribeberry Ltd. ("Scribeberry") provides a Privacy Impact Assessment (PIA) document preparation service. Scribeberry will prepare a draft PIA document based solely on the information provided by the Client. This is an administrative and consulting service only. Scribeberry does not act as the Client's privacy officer, compliance officer, or legal representative.

2. NOT LEGAL ADVICE
The PIA document prepared by Scribeberry does not constitute legal advice, regulatory advice, or a legal opinion. Scribeberry is not a law firm and does not provide legal services. The Client should consult with a qualified privacy lawyer or legal professional to review the completed PIA before submission to any regulatory body. No solicitor-client or professional advisory relationship is created by this service.

3. STANDARD OF CARE
Scribeberry will prepare the PIA using reasonable care consistent with industry standards for administrative consulting services. Scribeberry does not warrant, guarantee, or ensure any particular outcome, regulatory acceptance, or compliance status. The PIA is provided "as is" based on the information supplied by the Client.

4. CLIENT RESPONSIBILITY
The Client is solely responsible for:
  (a) The accuracy, completeness, and truthfulness of all information provided;
  (b) Reviewing the completed PIA document for accuracy before any use, reliance, or submission;
  (c) Submitting the PIA to the applicable privacy commissioner or regulatory body, where required by law;
  (d) Implementing all safeguards and mitigation measures described in the PIA;
  (e) Ongoing compliance with all applicable federal and provincial privacy legislation in the Client's jurisdiction(s), including but not limited to: the Health Information Act (AB), PHIPA (ON), HIPA (SK), PHIA (MB, NL, NS), PHIPAA (NB), PIPA (BC), Law 25 (QC), and PIPEDA (federal);
  (f) Obtaining any required patient consent for the use of AI-assisted documentation tools;
  (g) Notifying Scribeberry of any material changes to the information provided after submission.

5. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Scribeberry's total aggregate liability under or in connection with this service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount paid by the Client for the service.

Scribeberry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, regulatory fines or penalties, reputational harm, business interruption, or loss of data, regardless of whether Scribeberry was advised of the possibility of such damages.

Without limiting the foregoing, Scribeberry shall not be liable for any loss, damage, penalty, fine, or regulatory action arising from:
  (a) Inaccurate, incomplete, or misleading information provided by the Client;
  (b) The Client's failure to review the PIA for accuracy before use or submission;
  (c) The Client's failure to implement recommended safeguards or mitigation measures;
  (d) Any decision, order, or action by a privacy commissioner or regulatory body;
  (e) Changes in applicable legislation, regulations, or regulatory guidance after delivery;
  (f) The Client's use of the PIA for purposes other than those described herein.

6. INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless Scribeberry Ltd., its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
  (a) The Client's breach of these terms;
  (b) Inaccurate or incomplete information provided by the Client;
  (c) The Client's failure to comply with applicable privacy legislation;
  (d) Any third-party claim arising from the Client's use of the PIA document.

7. DELIVERY
Scribeberry will deliver the completed PIA document within the timeframe specified by the selected service tier (Standard: within 1 week; Rush: within 24 hours) of receiving both payment and a fully completed questionnaire. The delivery period begins when both conditions are met. Delivery is via email to the address provided at checkout.

8. PAYMENT AND REFUNDS
Payment of the applicable service fee (plus applicable taxes) is due in full before the service begins. All sales are final. No refunds will be issued once payment has been processed, except at Scribeberry's sole discretion.

9. AMENDMENTS
One (1) amendment to the delivered PIA is included at no additional cost, provided the amendment request is submitted within thirty (30) days of delivery and relates to corrections or clarifications based on the original information provided. Any additional amendments, or amendments required due to changes in the Client's practices, systems, or information handling, are subject to additional fees.

10. INTELLECTUAL PROPERTY
Upon delivery and full payment, the Client receives a non-exclusive, non-transferable license to use the PIA document for its intended purpose. Scribeberry retains all intellectual property rights in its templates, methodologies, and proprietary processes. The Client shall not resell, redistribute, or sublicense the PIA document.

11. CONFIDENTIALITY
All information provided by the Client will be treated as confidential and used solely for the purpose of preparing the PIA. Information will be stored securely in accordance with Scribeberry's privacy policy. Scribeberry may retain anonymized and aggregated data for the purpose of improving its services.

12. FORCE MAJEURE
Scribeberry shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to: natural disasters, government actions, internet or infrastructure failures, or pandemics.

13. GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta.

14. SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. ENTIRE AGREEMENT
These terms constitute the entire agreement between the Client and Scribeberry with respect to the PIA preparation service and supersede all prior or contemporaneous communications, whether oral or written.